Support
Support
"Eco Friendly Designs"
A growing number of EEG products are Eco Friendly. Our improved platform for the DE285, DE351 and DE361 has led to a 75% reduction in power consumption over previous models. In addition, a streamlined manufacturing process significantly reduces the number of components inside each unit. As our product line continues to expand, our new solutions will follow in this philosophy.
Providing unparalleled customer support is at the core of the EEG promise. All of our hardware and software solutions are reinforced by the expertise of our support team, providing a range of fast-response services over the phone or on-site.
Contact EEG Technical Support at: 516-293-7472, or support@eegent.com
Industry update:
January 3, 2011
In mainstream video forums across the Web, consumers are asking about the
lack of closed captioning for 3D programming, and when they can expect to
see it.
At this time, there is no standardized way for TV providers to encode 3D closed captions that can be read by a TV or set-top box (STB). Currently a CEA committee is working on this problem, with the objective of adding 3D support to the CEA-608 and CEA-708 standards that govern required closed captioning. EEG participates actively in this committee alongside members of the broadcasting and consumer electronics industries.
Until standardized consumer decoders are available for 3D closed captioning, the most viable solution for broadcasters to provide accessibility to the millions of Americans who rely on captioning is to provide open-captioned versions of 3D programming in simulcast with the uncaptioned program, delivered on an adjacent channel.
EEG's DE280-3D is an on-screen overlay decoder that can create 3D open captions from a CEA-608/708 closed captioned source. The DE280-3D features easily configurable z-plane offset, and is compatible with a variety of production 3D video formats. This is the solution we recommend to TV providers for 3D video accessibility until a full closed captioning standard is available.
If you have questions or suggestions, we welcome your feedback! Please email: sales@eegent.com.
